You will be the primary point of contact for onsite IT issues, managing escalated incidents, performing system maintenance, and contributing to infrastructure improvements across the organisation.
Key Responsibilities:
- Provide advanced on-site technical support to users and departments, including desktops, laptops, printers, and mobile devices.
- Maintain and administer Windows Server 2012 and 2016 environments, including patching, monitoring, and troubleshooting.
- Support and manage Microsoft Office 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
- Manage and troubleshoot issues related to Azure Active Directory, user identities, access policies, and device enrolments.
- Ensure timely resolution of Level 2 and Level 3 support tickets and act as the escalation point for complex issues.
- Perform server and network diagnostics and escalate infrastructure issues as required.
- Assist with onboarding and offboarding of employees, including hardware provisioning and user account management.
- Support infrastructure projects and contribute to planning and implementation activities.
- Document systems, processes, and support procedures clearly and thoroughly.
- Train and mentor junior technicians where required.
- 5 years in an IT support or technical services role, with a focus on onsite support.
- Proficiency in Windows Server 2012 and 2016 – including Group Policy, Active Directory, DNS, DHCP.
- Hands-on experience with Microsoft 365 – Exchange Online, Teams, SharePoint, and administration portals.
- Solid understanding of Azure Active Directory – user management, conditional access, and identity security.
- Experience with networking concepts including TCP/IP, VPNs, and firewalls.
- Strong troubleshooting and diagnostic skills with the ability to resolve complex technical issues.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Ability to work independently and manage multiple priorities in a dynamic environment.
Qualifications:
- Diploma or Degree in Information Technology, Computer Science, or equivalent industry experience.
- Relevant Microsoft certifications preferred.
