As the selected candidate, you will:
- Design, build, and support AWS infrastructure to enable large-scale contact centre solutions.
- Implement and manage cloud services across compute, networking, storage, security, and monitoring.
- Build and maintain Infrastructure as Code using tools such as Terraform or CloudFormation.
- Support continuous integration and continuous delivery pipelines, ensuring automated deployment processes.
- Collaborate closely with solution architects, DevOps, security teams, and delivery partners to meet strict government standards for performance, resilience, and compliance.
- Assist with troubleshooting, incident response, and performance optimisation efforts.
- Ensure platforms adhere to government security, compliance, and data sovereignty requirements.
- Contribute to documentation, standards, and operational runbooks to enhance ongoing support and knowledge sharing.
- Strong hands-on experience as an AWS Engineer within enterprise environments.
- Solid knowledge of core AWS services including EC2, VPC, IAM, RDS, S3, Lambda, and CloudWatch.
- Experience with CI/CD tools and DevOps practices.
- Infrastructure as Code expertise, with Terraform experience preferred.
- An understanding of networking, security patterns, and monitoring in cloud environments.
- Experience supporting customer-facing or contact centre platforms such as Amazon Connect is highly regarded.
- Excellent collaboration and communication skills, with the ability to work effectively across large delivery programs.
- Delivery experience within government or regulated environments.
- AWS certification(s).
- Exposure to contact centre modernization initiatives.
- Experience working in large-scale, complex transformation projects.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
