Our client is a leader who provides services with leading capabilities in digital, cloud, and security space. They offer Strategy and Consulting, Technology and Operations Services.
About the Role:
This role acts as a Cyber Security subject matter expert, providing specialist advice and contributing to both strategic and operational security decisions across the organisation. The position collaborates closely with cross-functional teams to design and deliver effective security solutions for complex business and technical challenges, while designing and implementing security architectures and controls that strengthen the overall security posture.
Responsibilities:
- Coordinate and manage SOC resources to ensure consistent, high-quality delivery of Security Operations Centre (SOC) services.
- Monitor service reliability and availability, engaging SOC teams to address client requirements and operational issues.
- Prepare and deliver regular executive-level service reviews, clearly expressing service performance, outcomes, and value delivered.
- Lead internal initiatives to improve client satisfaction, working closely with product management.
- Provide structured training and knowledge transfer to SOC clients during onboarding, transition, and ongoing service delivery.
- Demonstrate Detection and Response platforms and toolsets to clients.
- Deliver relevant threat intelligence briefings and industry updates aligned to client risk profiles and operating environments.
- Identify and initiate new business development opportunities.
- Support account teams by tracking client renewals and growth strategies.
- Proven experience delivering services to government agencies or critical infrastructure environments.
- Sound knowledge of Managed Detection and Response (MDR) and Managed Security Services (MSS) offerings.
- Demonstrated ability to collaborate effectively with clients and coordinate delivery activities across multiple stakeholders.
- Strong capability in Service Delivery Management and Project Management, underpinned by a solid foundation in Cyber Security principles and practices.
- Excellent communication and presentation skills, with confidence engaging C-level executives and senior IT leaders.
- Willingness and ability to travel to client locations as required.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
