About the Role
We are seeking an experienced Delivery Lead – Consulting Operations to drive operational excellence within a high-performing consulting function.
This is a unique opportunity to step into a critical leadership role, overseeing how consulting services are delivered while ensuring consistency, efficiency, and quality across the practice. You will combine day-to-day operational leadership with the ability to contribute to billable consulting work, supporting a team delivering HR and payroll solutions.
This position reports directly to the Head of Consulting and is offered on a contract, fixed-term, or potentially permanent basis.
Key Responsibilities
Team Leadership & Capability Development
- Lead, coach, and develop a team of consultants and support staff
- Drive consistency in delivery standards, processes, and quality
- Foster a culture of continuous improvement and accountability
- Oversee and maintain delivery frameworks, tools, and processes
- Ensure alignment with quality standards and best practice methodologies
- Embed strong operational discipline across consulting delivery
- Manage day-to-day resource allocation across projects
- Monitor utilisation, capacity, and forecasting
- Identify resourcing risks and capability gaps
- Act as a key escalation point for delivery or resourcing issues
- Support consultants to deliver consistent, high-quality outcomes
- Maintain delivery cadence, reporting, and operational rhythms
- Ensure consulting services remain competitive and aligned to market needs
- Contribute to evolving service offerings and delivery models
- Drive improvements in systems, tools, and processes
- Partner with internal teams across consulting, transformation, and customer delivery
- Support alignment across delivery processes and workflows
- Contribute to overall delivery performance and customer experience
- Provide hands-on support across implementation or advisory engagements as required
- Support consultants with solution design and delivery activities
You are a consulting operations leader with a strong mix of people leadership, delivery oversight, and hands-on consulting experience.
You bring:
- Proven experience in consulting, professional services, or delivery environments
- Strong background in operations, resource planning, or PMO functions
- Experience leading and developing consulting or delivery teams
- Ability to manage utilisation, capacity planning, and workforce allocation
- Exceptional stakeholder engagement and communication skills
- A proactive approach to continuous improvement and problem solving
- Experience with Aurion or similar HRIS/payroll systems
- Solid understanding of Australian payroll practices and legislation
- Exposure to consulting delivery frameworks, PMO, or transformation environments
Please reach out for more information to chantelle.lee@peoplebank.com.au
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
