Key Responsibilities
- Design, configure, and maintain computer networks, systems, and related infrastructure to meet operational and security requirements.
- Develop and manage network architectures, including LAN, WAN, SD-WAN, wireless, VPN, firewall, and cloud-connected environments.
- Analyse, diagnose, and resolve network and system issues to ensure optimal performance and minimal downtime.
- Evaluate and recommend new technologies to improve network efficiency, security, and scalability.
- Oversee the operation, monitoring, and maintenance of servers, network hardware, cloud services, and security systems.
- Assist in the planning and execution of infrastructure upgrades, system integrations, and deployment of new services.
- Work closely with infrastructure and software development teams to ensure stable and secure environments for applications and development operations.
- Create and manage technical solutions that address business needs across multiple departments.
- Conduct systems analysis, performance reviews, and risk assessments to support continuous improvement.
- Prepare and maintain documentation, including system designs, configuration procedures, and operational runbooks.
- Provide advanced technical support and troubleshooting for contact centre technologies, telephony platforms, and end-user systems.
- Resolve escalated incidents from service desk or operational teams, ensuring efficient and effective service restoration.
- Work with business units to identify user needs and improve service delivery.
- Lead and mentor technical operations teams in fast-paced environments.
- Coordinate cross-functional efforts across I.T infrastructure, software development, and operational departments.
- Provide technical guidance during complex system troubleshooting, incident response, and infrastructure changes.
- Participate in an on-call rotation to provide after-hours support for critical incidents.
- Manage incident response processes, root-cause analysis, and post-incident reporting.
- Implement preventative measures to minimise recurrence of incidents and improve system resilience.
- Strong technical knowledge of computer networking, routing and switching, TCP/IP, DNS, DHCP, VLANs, firewalls, and security technologies.
- Experience with systems engineering, including server technologies, virtualisation, cloud platforms (AWS/Azure), and monitoring tools.
- Demonstrated experience in systems integration, network diagnostics, and performance tuning.
- Proven ability to work across I.T infrastructure, application development environments, and end-user support functions.
- Strong analytical, documentation, and problem-solving skills.
- Effective communication and leadership capabilities, with experience managing technical teams.
- Ability to work calmly in high-pressure environments with competing priorities.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
