About the Company
Leaders IT (Professional Services division of Peoplebank) are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in diverse industries like Banking/Financial Services, Retail, Telecommunications, and Government. Our consultants are engaged in a variety of cutting-edge projects throughout Australia.
About the role
We are working in partnership with a national construction organisation on an opportunity working across the major platforms. Our client is looking for a collaborative team player to join their team as Service Desk Officer.
Responsibilities/Duties
• Work within the Service Desk team and be the first point of contact for users, actioning and resolving incidents and requests in the ITSM ticketing system at a level 1 capacity, according to internal SLA policies.
• Communicate with customers through tickets within the ITSM helpdesk but also in-person, via instant messaging, and over the phone.
• Troubleshooting general IT issues with hardware and peripherals and aiding users across IT-supported platforms.
• Perform account administration around password resets, MFA support and general access requests.
• Contribute to improving user support by actively responding to queries, ensuring the successful resolution of escalations and handling complaints.
Skills and Experience
• Solid technical background with an ability to give instructions to a non-technical audience.
• Customer service-oriented with a problem-solving attitude.
• Excellent written and verbal communication skills.
• Some technical understanding and knowledge of Microsoft Windows, Microsoft 365 and associated services, Active Directory and Azure Active Directory services.
Culture and Benefits
• You will have a dedicated Program Manager, Professional Mentor and Employee Manager to support your technical and professional growth through the program
• You will have the opportunity to development your skills and knowledge in a professional environment whilst being engaged as part of a project team undertaking meaningful work
• When working with Leaders IT you have permanent employee entitlements, including paid annual leave, paid public holidays, sick leave, long service leave and salary sacrifice options
• You will be given ACS membership, financial support of your formal training and certifications and provided with regular information sessions on a wide range of relevant topics
• This program is designed to set you on the path for a long and successful career in technology
What we need from you:
• We need your commitment to fulfil the obligation of attending all sessions that are part of this structured 12 month program
• We need a positive attitude and willingness to learn
• We need you to be agile in your approach and demonstrate a hunger to grow your knowledge and skills
Leaders IT pride themselves on the continuous support and development of their consulting staff. Their consultant care team take great pride in maintaining a proactive relationship with their onsite consultants.
For more information or a confidential discussion, please contact Nic Gulliver at Nic.gulliver@peoplebank.com.au quoting reference 266805.
To apply please click the 'Apply Now' button.
Service Desk Officer
Posted
Location
Salary
04-Jun-2025
Waverton
Attractive remuneration on offer!
Sector
Work Type
Reference
Helpdesk & IT Support
Permanent
BH-266805
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Contact Us
Address: Street, City, State and Zip
mymail@mailservice.com
