- Initial 3-month contract with leading mining client
- Seeking Mining / Heavy Industry experience
- Involves ServiceNow administration / integration
A leading mining client with global presence that has been established for over a century.
The role:
We are seeking a ServiceNow Power user/ Administrator with strong administration and integration experience for an initial 3-month contract.
Responsibilities include:
- ServiceNow administration including creating, modifying and maintaining support queues
- Review and optimize service catalogues
- Investigate and resolve workflow, routing, and process issues
- Build and maintain reports covering incidents, requests, service levels
- Recent commercial experience as a ServiceNow Power user / administrator
- Experience developing dashboards, reports, and performance metrics
- Strong understanding of IT Service Management (ITSM) processes
- Must have experience working in Mining, Operational Technology (OT) AND/ OR a heavy industry
- Excellent communication and stakeholder engagement skills
- Experience with ServiceNow integrations (with systems such as SAP)
- Knowledge of ServiceNow Flow Designer, Integrations, APIs, or related integration technologies
- ServiceNow relative certifications/ education would be beneficial
Contact: Lisa Williams – (08) 9423 1429 – (Job reference: 271321)
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
