Our client is a dynamic and fast-growing FMCG, and warehousing organization committed to delivering high-quality products and efficient logistics solutions. Our IT infrastructure plays a critical role in ensuring seamless operations across our distribution network, and we are seeking a skilled Systems Engineer (L2/L3) with deep expertise in networking and firewalls to help maintain, support, and secure our systems.
Position Summary:
The Systems Engineer will serve as a key member of the IT infrastructure team, responsible for managing and supporting our network and security infrastructure, with a primary focus on network performance, on-premises and cloud hosted firewall administration, and secure connectivity across our warehouses and offices. This is a Level 2/3 support role, handling escalated technical issues, participating in infrastructure projects, and proactively ensuring system reliability and security.
Key Responsibilities:
Network & Firewall Administration (Primary Focus):
- Maintain, configure, and troubleshoot enterprise-level networking equipment (switches).
- Manage and administer on-premises and cloud hosted firewall systems (Palo Alto, Cisco ASA/Firepower, Azure and load balancers) – including rule configuration, change control, and log analysis.
- Design and implement secure LAN/WAN architectures.
- Monitor network performance, conduct traffic analysis, and implement optimization strategies.
- Ensure network segmentation and access controls are in place to protect sensitive systems.
- Work with vendors and ISPs to ensure network availability and performance.
- Serve as an escalation point for Level 1 and Level 2 IT support for infrastructure and network-related issues.
- Perform root cause analysis of major incidents and implement preventive measures.
- Support Microsoft and Linux server environments, Active Directory, DNS/DHCP, and other core infrastructure components.
- Participate in the planning and deployment of new systems, infrastructure upgrades, and security enhancements.
- Provide on-call support and after-hours coverage as needed for critical incidents or maintenance.
- Maintain up-to-date documentation for network configurations, firewall rules, system architecture, and SOPs.
- Ensure infrastructure is compliant with internal security policies and industry best practices.
- Assist in internal and external IT audits and risk assessments.
- 5 years of experience in IT infrastructure or network engineering roles, preferably within FMCG, logistics, or warehousing industries.
- Proven hands-on experience with enterprise firewalls (Palo Alto, Azure Cisco) and network design. - Extensive experience with on-premises Palo Alto Firewalls and Azure Firewalls (coding) a must.
- Deep knowledge of TCP/IP, VLANs, BGP/OSPF, VPN technologies, and network troubleshooting tools.
- Strong understanding of Windows Server environments, Active Directory, and Group Policy.
- Experience with monitoring and alerting tools (e.g., SolarWinds).
- Familiarity with cloud networking (Azure) is a must
- Certifications such as CCNA/CCNP, NSE 4/5, or similar are highly desirable.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple tasks with shifting priorities.
- Excellent communication skills – able to collaborate across departments.
- Process-oriented with a commitment to continuous improvement and documentation.
- Fast-paced operations and warehousing setting.
- Some travel may be required between warehouse locations or distribution centers (interstate).
- Hybrid/On-site work flexibility depending on business needs.
- After Hours works - Week and Weekends will be required
