- Lead & grow a high-performing 24x7 IT support team
- Key role IT Change Management
- Contract position – Perth based
We are a dynamic and growing organisation delivering critical technology services in a fast-paced operational environment. We pride ourselves on service excellence, a culture of continuous improvement, and building teams that make a real difference.
The Role
We are seeking an experienced and motivated Team Lead / Coordinator to oversee a team of 5–7 IT service professionals delivering a 24x7 support service. Operating primarily on standard business hours, this role also carries an on-call responsibility to support escalations and Major Incident Management outside of standard hours.
You will be the critical link between your team, stakeholders, and the broader IT organisation — ensuring service levels are met, incidents are resolved efficiently, and the support model continues to mature.
Responsibilities
- Lead, mentor and manage a team of 5–7 staff providing 24x7 IT service coverage
- Develop and maintain team rosters to ensure appropriate coverage at all times
- Own escalation management and maintain effective stakeholder engagement
- Participate in and coordinate Major Incident Management (P1/P2) as required
- Support and facilitate the IT Change Management process
- Ensure Health, Safety & Environment (HSE) compliance in all service delivery activities
- Monitor operational performance and steer the team to meet target SLAs
- Identify Continuous Service Improvement (CSI) opportunities and drive maturity of the support model
- Provide on-call support for escalations and MIM outside of standard business hours
Key Experience
- Demonstrated experience in IT Service Delivery
- Strong coordination, communication and interpersonal skills
- Proven team management and leadership capability
- Sound knowledge of ITIL and IT Service Management frameworks
- Hands-on experience with ServiceNow
Desirable Experience
- Background in Mining and/or Operations Centre environments
- Experience using Confluence as a Knowledge Base system
The Benefits
- Stable, business-hours-based role with a supportive team environment
- On-call allowance for after-hours escalation support
- Opportunity to shape and mature the service delivery model
- Collaborative culture with a focus on continuous improvement
How to Apply
If you are interested and possess the right experience, please apply now via the link to be considered.
Contact: Laura GILLES – 08 9423 1416 – (Job reference: 270736)
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
