Location: Silverwater
Employment Type: Full-time
Travel: Newcastle and Wollongong is on average once a month respectively
On-Call: Rotational (every 3rd or 4th week)
About the Role We are seeking a skilled and motivated Field Technician to support critical communications systems operating within secure, mission-critical environments. This role involves providing hands-on technical support, maintenance, and troubleshooting across multiple government and emergency services agencies.
You will initially work alongside experienced technicians, gaining in-depth system knowledge before transitioning to independent field work.
Key Responsibilities
- Provide field-based technical support for console systems connected to secure networks
- Support multiple government and emergency service agencies
- Perform fault finding and troubleshooting across desktop, system, and network environments
- Diagnose and distinguish between hardware, software, and network-related issues
- Conduct planned and preventative maintenance activities
- Ensure high system availability in live, mission-critical environments
- Participate in an on-call roster delivering 24/7 support when required
- Strong experience with:
- Windows operating systems
- Desktop support and system troubleshooting
- Basic networking concepts and diagnostics
- Proven ability to:
- Identify and resolve desktop hardware/software issues
- Differentiate between network and system-level faults
- Exposure to RF (Radio Frequency) systems
- Experience with P25 communication systems (highly desirable)
- Background in maintaining systems within operational or critical environments
- Knowledge of networking equipment (e.g., Juniper and/or Cisco)
- Open Cabler’s Licence (highly desirable)
- Experience supporting emergency services or mission-critical operations
- Primary coverage area: Newcastle to Wollongong
- Occasional travel required (typically day trips, approx. once per month)
- Company vehicle provided
- Full Australian driver’s licence required
- Structured onboarding with mentorship from senior technicians
- Comprehensive training on systems and operational processes
- Gradual transition to independent field responsibilities
- Australian Citizenship is mandatory
- Must be eligible to obtain and maintain a Baseline Security Clearance
- Work in a high-impact role supporting critical public services
- Gain hands-on experience with advanced communication technologies
- Ongoing training and career development opportunities
- Supportive team environment with clear progression pathways
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
